Details to keep in mind : For health and safety, all guests are required to sign an acknowledgment, release and informed consent form, prior to enjoying the spa. Please notify our staff if you are pregnant or have any medical conditions or physical ailments, as certain treatments may not be suitable. Note that Grounded is a completely cell phone and smoke free environment. We thank you for your understanding.
Please understand we are a small business with real people, with kids and stuff, so our policies are written to eliminate missed appointments, no-shows, lost wages, and frustration with everyone’s busy schedules.
Ex. You need to cancel your 10am appt and it’s 6am that morning or 9pm the night prior. You call the studio and the receptionist is still sleeping. No one is going to get your voicemail in time because your therapist has already secured a babysitter and driven into work. This is how they make a living. And this is why we need 24 hours notice. Flow and respecting everyone’s time. Thank you in advance for your understanding.
Kindness Policy : We believe in the power of kindness and appreciate everyone we have the opportunity in meeting. Grounded is actively anti-racist and honor all shades of humans, as well as our LGBTQ Community. We are a safe place for individuals of all types, shapes, sizes to experience our services in privacy, and without judgement. Our crew is as diverse as our community that we serve, and we look forward to your visit with us.
Cancelation Policy : A 24-hour cancellation notice with a human is required once an appointment is scheduled. Cancellations less than 24 hours via voicemails are not accepted. Please call the day prior and before the end of our business day to avoid charges. Cancellations with less than 24 hours notice will result in a 100% charge for the service[s] scheduled with the authorized credit card on file. Same day and no-show appointments will result in a 100% charge for reserved services.
Cancellations that occur following/during a "holiday" require a 48 hour notice. This includes the following holidays: New Years Day, February 14, Mother’s Day Weekend, Memorial Day Weekend, Veterans Day Weekend, Thanksgiving Break Nov 16-29, and Dec 20-31.
Scheduling Changes Policy : A 24-hour scheduling change with a human is required once an appointment is scheduled [ie. type of massage, add-ons]. Changes with less than 24 hours via voicemails are not accepted. Please call the day prior and before the end of our business day to avoid charges. We will make all changes that are possible; however, if we are unable to make the changes to your satisfaction, this will result in a 100% charge for the service if the service cannot be completed.
No-Call No-Show Policy : Missing your appointment without calling will result in a 100% charge for reserved services with the authorized credit card on file. A no-call no-show will also result in suspension of the guests account with Grounded until the account has been settled and paid in full. It's also really bad karma.
Charges to your account : If you have been charged by Grounded Bodyworks LLC without authorization, please contact Jennifer [ Owner ] directly at jenn@groundedbodyworks.com to get this taken care of!
Return Policy : We stand behind the quality of our products with a 100% guarantee on your satisfaction. If you decide you are not happy with your product, return it within 30 days and we will gladly refund, exchange or issue a store credit.
Liability Waiver : By signing this spa release of liability and waiver, I am confirming that I recognize that there may be inherent risks associated with using certain equipment, utilizing the spa facilities, participating in programs and/or receiving spa treatments.
Acknowledge and agree that I am responsible for my own health; that the spa staff and/or technicians are not health care practitioners and cannot be expected to diagnose and/or treat individual health problems.
I understand that I am responsible for discussing any questions that I may have concerning my health conditions (if any) throughout any program or treatment at the spa and should any health-related symptoms occur, I will cease my participation and inform spa personnel of the symptoms.
In the event that I have reason to believe that medical clearance must be obtained prior to participation in any spa treatments, therapies, steam, or facility equipment, I agree to first consult a physician and obtain written permission from a physician prior to the commencement of any program, treatment or activity.
By voluntarily choosing to receive spa-related treatments and/or participate in spa-related activities and programs, I warrant that to the best of my knowledge, I have no disability, impairment or ailment that prevents me from receiving such treatments and/or engaging in such participation.
Consequently, in light of the foregoing, I hereby release the spa (and its parent corporation(s)), subsidiaries, affiliated corporations, and their respective officers, directors, shareholders and employees and waive any and all claims, liabilities, or damages for personal injuries that I may experience directly or indirectly from receiving spa related treatments, utilizing the spa facilities and/or participation in the programs or activities offered by the spa.
When I first walked in, I already felt relaxed. The interior is very welcoming and smells great!! I had an amazing massage. The pressure was great and she was very friendly. I also decided to try a reiki session with Kelly and it was very healing and therapeutic! A must try in the desert!! I will definitely be back when I come out for vacation!
Reiki Infused Massage Sesh
This is a very charming, calming and clean spa. Once you get a pedicure here you won't want to go anywhere else. I have also received excellent brow services. The front desk is so welcoming and the treatment providers are very professional. All around class act!!
Charming and Calming
I recently got a facial at Grounded Bodyworks and was looking for something hydrating right before my wedding. Jenn (the lovely owner) recommended the Osea hydrating facial and she was right—it's exactly what I needed before my wedding; something super hydrating and glowy that wouldn't irritate my skin or make me breakout which is normal after a regular facial.
After that I have been using Osea products in my daily routine because they are clean (they do not contain harsh chemicals) and the products actually work! They also have them for purchase, and I cannot wait to have another facial soon. I highly recommend it.
Erika Flannery. Owner of Cafe la Jefa.
Hydrating Osea Facial
Best spa in the entire Coachella Valley.
Been here twice (three times?) now for massages and each visit has been phenomenal! Every therapist I've had has been excellent and professional. They all truly know their craft. Today in particular, I was super stressed about being late to my appointment due to abnormal traffic (darn winds & random construction!). But after my appointment with Jacinthe I was so relaxed I forgot I had a very tense morning! It's definitely worth the money compared to all the luxury spas in Indian Wells and Palm Springs.
Also need to mention how much I love Jenn's vibe. She has such a sweet soul and she really cares about delivering the best of the best.
Peace out Indian Wells & Palm Springs spas! I'm only coming to Grounded from now on! Thank you Jenn & to the entire staff for providing amazing service!
Best spa in the entire Coachella Valley
Everything about this business is stellar. The customer service was incredible, the staff were so kind, and the decor and cleanliness were also fantastic. I would come back here time and time again. I think the bar for customer service has been set so high I will probably be disappointed with everywhere else I go! Thank you for making our girls weekend special and memorable! So much love for this place!!!
This Business is Stellar!
The 5 star reviews did not lie. I'm a week postpartum and went in for a Desert Mama massage and a mani & pedi with Kim. I had such an amazing experience, and highly recommend everything about Grounded Bodyworks, from the services provided to the complimentary coffee.
Tip: I'm not picky, but if you are, you'll love Kim for your nails. I've never had someone so meticulous with my polish, it is magazine perfect.
The 5 Star Reviews Did Not Lie
I loved my treatments here! Don't miss this oasis for all your body needs. My lashes are still looking good three weeks later! Their retail products are great too, I especially like the body scrubs and body oil, in any flavor. I bought so much I did have some juggling to do at the airport to get things home safely. Well worth it!
Well worth it!
This was my first ever massage so I was a little nervous. The receptionist lit up the room with her smile, and she was very excited for me. My masseuse Sarah quickly met with me and explained how it would all work. She was kind, professional, and great at communicating. The massage was absolutely incredible. She focused on problem areas and accomplished all I asked of her. She adjusted her strength whenever I requested it. I left feeling a lot less tension and tightness. I also loved that there are sound machines, dim lighting, oil diffusers (the smell was very pleasant), table warmers, and that everything (even the bathroom) was spotless. I am still in awe at how wonderful this place is. I even bought something from their little boutique on the way out. I will definitely be returning. Thank you Sarah for helping me!
First Massage
