Policies

Details to keep in mind

A 24-hour change or cancellation notice is requested once an appointment is reserved. *changes or cancellations with less than 24 hours notice will result in a 100% charge for the service. Same day and no-show appointments will result in a 100% charge for reserved services.

For health and safety, all guests are required to sign an acknowledgment, release and informed consent form, prior to enjoying the spa.

Please notify our staff if you are pregnant or have any medical conditions or physical ailments, as certain treatments may not be suitable.

Note that grounded is a completely cell phone- and smoke-free environment. We thank you for your understanding.

*cancellations that occur following/during a holiday require a 72 hour notice. This includes the following holidays: January 1, February 14, Mother’s Day Weekend, Memorial Day Weekend, Veterans Day Weekend, Thanksgiving Break Nov 16-29, Dec 20-31

 

 

Liability waiver

By signing this spa release of liability and waiver, I am confirming that I recognize that there may be inherent risks associated with using certain equipment, utilizing the spa facilities, participating in programs and/or receiving spa treatments.

Acknowledge and agree that I am responsible for my own health; that the spa staff and/or technicians are not health care practitioners and cannot be expected to diagnose and/or treat individual health problems.

I understand that I am responsible for discussing any questions that I may have concerning my health conditions (if any) throughout any program or treatment at the spa and should any health-related symptoms occur, I will cease my participation and inform spa personnel of the symptoms.

In the event that I have reason to believe that medical clearance must be obtained prior to participation in any spa treatments, therapies, steam, or facility equipment, I agree to first consult a physician and obtain written permission from a physician prior to the commencement of any program, treatment or activity.

By voluntarily choosing to receive spa-related treatments and/or participate in spa-related activities and programs, I warrant that to the best of my knowledge, I have no disability, impairment or ailment that prevents me from receiving such treatments and/or engaging in such participation.

Consequently, in light of the foregoing, I hereby release the spa (and its parent corporation(s)), subsidiaries, affiliated corporations, and their respective officers, directors, shareholders and employees and waive any and all claims, liabilities, or damages for personal injuries that I may experience directly or indirectly from receiving spa related treatments, utilizing the spa facilities and/or participation in the programs or activities offered by the spa.

We Have The Best Customers

I love love love Elizabeth's work!!! Her eyelash application is perfect and she really knows what she is doing. It literally didn't even feel like I had extensions on. I recommend her to the fullest! if you're ever looking to get a gorgeous set Elizabeth is your girl. I was new to lashes about three months ago, now I am addicted. I dont even have to put mascara anymore.

The atmosphere and place is so relaxing, intimate and all in all just so cute! Oh, and don't get me started on the beds... SO COMFY!

Best part of the whole experience was that you can truly tell that Elizabeth loves what she does and her passion truly shows in her sets! So in love and will always go back to see her.

Marion Strachan

I recently got a facial at Grounded Bodyworks with Stephanie. I was looking for something hydrating right before my wedding and Jenn (the lovely owner) recommended the Osea hydrating facial (I am sure that's not the exact name for the facial, perhaps that is the brand they use) and she was right—that is exactly what I needed before my wedding; something super hydrating and glowy that wouldn't irritate my skin or make me breakout which is normal after a regular facial.

After that I have been using Osea products in my daily routine because they are clean (they do not contain harsh chemicals) and the products actually work! They also have them for purchase as well, and I cannot wait to have another facial soon. I highly recommend it.

Erika Flannery

"Clean" Beauty Blogger


Awesome massage and salon experience at Grounded Bodyworks. Linda is a great masseur! I highly recommend this beautiful day spa.

Steven Roffers

Chiropractor

Linda is great at therapeutic/sports massage – my job is high stress and my passion is tennis so I go to Linda so she can perform her magic and keep my body aligned and loose. She utilizes cupping in conjunction with massage to keep my muscles loose and joints flexible – with the use of the cups it truly is a deep tissue massage. I would recommend Linda to anyone who is looking for a great treatment whether you have a sports injury or not.

Peggy Trott

General Manager