The Details
Our policies protect the time, safety and well-being of our guests and team. Please review them before your appointment so we can keep your visit easy, respectful and grounded.
01
Grounded is a cell phone–free and smoke-free wellness space. Please silence devices and refrain from smoking or vaping anywhere on the property.
All guests must complete the applicable acknowledgment, release and informed-consent forms before receiving services.
Please tell us before your appointment if you are pregnant, managing a medical condition, experiencing a recent injury or have allergies or sensitivities that may affect your service.
02
Grounded is an inclusive space for all bodies, identities and backgrounds. We are proudly LGBTQIA+ friendly, anti-racist and committed to providing respectful care.
Hate speech, discrimination, harassment, sexual advances and inappropriate behavior are not permitted. A service may be ended immediately, and the guest may be restricted from future visits.
Our team is diverse, talented and human. Please treat them with the same care and respect you expect in return.
03
We are a small business with real people depending on every reserved appointment. Our cancellation policies protect our team’s time and income while helping us serve guests waiting for care.
Standard appointments
Changes or cancellations require at least 24 hours’ notice communicated directly to a Grounded team member. Cancellations received with less than 24 hours’ notice, same-day cancellations and missed appointments are charged at 100% of the reserved service total.
Changes to appointment time, service type or scheduled enhancements also require 24 hours’ notice. When the requested change cannot be accommodated, the original reserved service may still be charged.
Holiday appointments
Holiday appointments require at least 48 hours’ notice for changes or cancellations. This applies to New Year’s Day, Valentine’s Day, Mother’s Day weekend, Memorial Day weekend, Veterans Day weekend, November 16–29 and December 20–31.
04
A valid credit card is required to reserve an appointment.
Guests who do not arrive and provide no notice will be charged 100% of the reserved service total. Booking access may be paused until any outstanding balance has been resolved.
Questions regarding a Grounded charge may be emailed directly to yesenia@groundedbodyworks.com.
05
We stand behind the products we sell.
Eligible retail products may be returned within 30 days for a refund, exchange or store credit. Products must be unopened or gently used and accompanied by proof of purchase.
06
Guests are responsible for communicating relevant health conditions, allergies, sensitivities, injuries and symptoms before receiving a service.
Grounded team members are not medical practitioners and do not diagnose or treat medical conditions. When medical clearance may be appropriate, it is the guest’s responsibility to consult a qualified healthcare provider before receiving services.
Guests acknowledge that wellness, massage, skin, salon and body-care services may involve individual sensitivities or reactions. Complete assumption-of-risk and release terms are provided through Grounded’s applicable guest consent forms.
